I love your collections every year. Read about their experiences and share your own! Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Ps, thanks for cute stickers which I get with my shipment. Here are 8 tips for writing great reviews. 2023 Trustpilot, Inc. All rights reserved. The website is very userfriendly, I found everything great. The Purse is quite nice but it was shipped in a cotton bag in a Carton. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Sign out of Your Account on the Amazon Website. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. Delve into our exclusive selection of designer must-haves. It was it left to sit in the pouring rain. Here are 8 tips for writing great reviews. After ordering I received a confirmation email and the site states there would be delays. JavaScript seems to be disabled in your browser. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Love the quality & style of the hat & quick delivery! I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. 1. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. Ive ordered a top from the site last year and had 0 issues. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. We are currently recruiting top talent for our Eastern, Central, Mountain and Pacific time zone Medicare Retiree Solution Customer Service Centers. It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. We also ensure all reviews are published without moderation. To find out more, please visit our Privacy Policy. Sizing is great, the quality is superb and I will certainly reorder from the website. The pants were the perfect color, fit well and well made! Pretty things in your Shop Jacquemus is great!!! Easy to arrange refunds etc. I love Jacquemus company with its amazing product. Le service clientle rpond toutes vos questions du lundi au vendredi, de 10h 13h et de 14h 21h, et les samedis de 10h 13h et . I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! And of course, the items were beautiful when they arrived. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . We use dedicated people and clever technology to safeguard our platform. I am always extremely pleased with all the items I have ordered. Product well represented in PDP (would be nice to get a closer shot of the material). 2023 Trustpilot, Inc. All rights reserved. Take a brief survey about today's visit . Call now to get direct help from coinbase customer support executives. We use dedicated people and clever technology to safeguard our platform. ;). Will definitely order again! Im a big time jacquemus fan and have been for years. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. Incredible quality, lots of compliments. My order arrived in no time and im super happy! Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments I am in Australia and this is physically impossible. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. It will consist of art and design, itt will have . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Coinbase customer service number. I loved the bag, it's great, and super fast delivery, thank you. I loved the bag, it's great, and super fast delivery, thank you. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Job Description. So thank you Jacquemus!!! This is unacceptable. Love the quality & style of the hat & quick delivery! You are very welcome to get in touch for size and styling advice or with any further questions on your order. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. . Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Anyone can write a Trustpilot review. The bag is okay but a bit dusty and dirty. . Call Us. We also ensure all reviews are published without moderation. Worldwide Shipping. Companies can ask for reviews via automatic invitations. Thank you! Much better of you used dhl not ups. This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. I would have expected more for that money. I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. The pants were the perfect color, fit well and well made! Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . Therefore it looks old or used. I shouldnt have to call France. The quality of Le Grand Bambino bag is amazing. The packaging, payment, etc. Outstanding Customer Service! It was it left to sit in the pouring rain. When it was delivered I wasnt home. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. $25 - $35 per hour | Online/Remote Position | Flexible. Will definitely order again! The website is very userfriendly, I found everything great. The packaging, payment, etc. 2023 Trustpilot A/S. It was it left to sit in the pouring rain. | Read 21-40 Reviews out of 698 I love jacquemus and its style and the quality is on top! My order arrived in no time and im super happy! They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. Received the order but the box looks like its thrown somewhere. Outstanding Customer Service! It goes against our guidelines to offer incentives for reviews. When I enter on my account, in the status of my orders I can't see which of them have been returned. Revoke a Website or App's Access to your Login with Amazon Information. And then I received my scarf .. wonderful. Thank you for the fast delivery. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. I ordered the Grand Bambino bag. Because of this I wouldnt order again.. and the service is great and shipping is fast! + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. then delayed it even more by not contacting UPS quick enough. 1,501 people have already reviewed JACQUEMUS. For more information, please see our I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Quality is great! I love JACQUEMUS! Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. Overall it was great! I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. Overnight shipping is available for $20. The bag is okay but a bit dusty and dirty. Create an account to follow your favorite communities and start taking part in conversations. I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. The packaging, payment, etc. Ive bot a hat and it has such soft material and vivid colors that now we are arguing with my daughter who will get it . Delivery was left on doorstep whilst I was at work. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. The order arrived on time and every item came very well packed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Also, Simon is on holiday. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. They had 150 employees at the beginning of 2022 and now have more than 500. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. Outstanding Customer Service! The return process was perfect and easy! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. I started emailing customer service, messaged the customer service Instagram, nothing. Everything was amazing. Find out how we combat fake reviews. Two days later I received my tracking and got my packages. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. Those fees can only be paid in cash. My order arrived in no time and im super happy! For questions, discussions, and news about handbags and the fabulous designers who make them. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) Verification can help ensure real people write reviews about real companies. 2023 Trustpilot A/S. I am still waiting for the product and I have not received any email when they will send to me . The quality of Le Grand Bambino bag is amazing. $100 coupon code. FWRD Customer Service. I truly think this is human error and it will get better. Everything was amazing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. We also ensure all reviews are published without moderation. Find out how we combat fake reviews. Got this a gift for my wife, she fell in love with it! Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out how we combat fake reviews. Very helpful customer service. Anyone can write a Trustpilot review. Location: Remote live chat job, work online anyw in the world (United States preferred). + Additional pay incentives as well as monthly . Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. I cant even use it. Wonderful experience, I love my product!!!! Pretty things in your Shop Jacquemus is great!!! I think they assume people wont call and they will just keep your money. Thanks for the customer experience as well. . Received the order but the box looks like its thrown somewhere. Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. Beautiful experience! Because of this I wouldnt order again.. My experience was amazing! A member of our support staff will respond as soon as possible. Find out how we combat fake reviews. more. I cannot track my order and furthermore they delay it more than it should alwayss. I am still waiting for the product and I have not received any email when they will send to me . So thank you Jacquemus!!! I love your collections every year. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . Also the condition of the leather was really bad. We use dedicated people and clever technology to safeguard our platform. Coinbase customer support number is online now. But except that, everything was very good. Our native-speaking Customer Care team is available 24/7 to support you. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. My experience was amazing! Privacy Policy Love you. I received mine within 2 days of ordering and I live in Canada! All previous emails sent to you from my private email prior to involving PayPal were ignored. When it was delivered I wasnt home. In addition, the fact of sending us a little booklet I find it super cool. 2023 Trustpilot, Inc. All rights reserved. Continuez, vous etes parfait.Tres belle journee. Anyone can write a Trustpilot review. The ordering was easy and the quickness of the shipping was amazing. Companies can ask for reviews via automatic invitations. I love your collections every year. I ordered the Grand Bambino bag. Quality is great! Companies can ask for reviews via automatic invitations. Available 24/7. Here are 8 tips for writing great reviews. Even though the shipping was super fast, the cap i received unfortunately is not properly black. I love that it was delivered to me super fast! This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. Love the quality & style of the hat & quick delivery! It was left on my porch in the pouring rain for two days. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by .
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