This can be used to describe the goods being purchased or the nature of the transaction. Every transaction registration that is sent over to the Sage Pay systems must have its own unique VendorTxCode. f: Alt+Tab to a popped up window name 'Message" which contains the following. Cannot refund mobile transactions for this acquirer. The ContactFax field, if provided, can only contain a maximum of up to 20 characters. The Sage Pay service that you are attempting to contact does not exist or is currently unavailable. b: Click on properties. The card type field contain a value which specifies the card that is being sent to us. Card number validation is required for payment processing when a customer presents a card. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Check the content of the field you passed to ensure the e-mail address is valid. Please check the data you are posting through to Sage Pay and ensure that the Amount field is being passed. The Authorisation has been rejected by the Vendor due to insufficient authentication. The SecurityKey value should contain 10 alphanumeric characters and you must always pass this value within the RelatedSecurityKey field when posting your transaction registration over to Sage Pay. The expiry date of the credit or debit card must be entered in the expiry date box provided on the payment screens in order to continue with the transaction. A valid is required. If we receive a POST from any other server, you will see this error message. XML root node should be vspaccess. Form transactions are disabled for this vendor in the test environment. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the correct field. Provided vendor name does not exist in the system. You will need to ensure that the Amount field value which you are submitting is between 0.01 to 100000.00 or equivalent for other currencies. You cannot execute the specified command without administrative privileges. Please check the related transaction is a AUTHENTICATED transaction. This only occurs if there are problems with your POSTing component. An active transaction with this VendorTxCode has been found but the TxType is different. You are therefore unable to perform any further refunds against the original transaction. You will need to contact Sage Pay accounts as you are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. rev2023.3.3.43278. No spaces, hyphens or other characters or separators. The card StartDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). The primary admin user cannot be deleted. Surcharge not allowed on this payment system. Please check your code to ensure that your Notification URL does not contain more than the maximum number of characters. If you're pointing to the live.sagepay endpoint then test cards will not work and will return the error you've mentioned. By doing this it will cause the Sage Pay payment pages to not appear and this error message will be generated. You will need to check your code and ensure that your server/shopping cart is generating a unique VendorTxCode for each new transaction. The Card registration has been successful in exchange for a token. If you send an AccountType parameter with your POST, you must have an equivalent merchant account set up to handle that type of transaction. To know more about the cookies used in this website refer to our Cookie Policy. The value which is being sent accross in this field is more than this. Exceeded the allowed amount of commands to execute. The IP address of each new server you POST from will need to be registered with Sage Pay. Refunds are not allowed for this payment type. Accepted values for the CardType field are: VISA (Visa Credit), MC (Mastercard Debit and Credit), DELTA (Visa Debit), UKE (Visa Electron), SOLO, MAESTRO (Solo and Maestro), AMEX (American Express), DC (Diner's Club), JCB (Japan Credit Bureau cards) and LASER (Laser cards). If your customer is trying to use one of these cards, they will need to use another card to make the purchase. If you receive this error message and are experiencing this on all your transactions, please contact our customer services team who will need to contact your merchant acquirer to ensure that everything has been set up correctly. You should be sending the SecurityKey from the original transaction within this field and this can be retrieved from your database and this value should contain 10 alphanumeric characters. This system message is generated when you have not supplied the correct value in the VPSTxId field. Moonrise Fall is a brain teaser-filled world mixed with classic adventuring, exploration, and collecting. If the feature is not supported, response code is anything else but 206 and the response doesn't include Content-Range header. You will receive this system message if you are passing an amount that is outside of the supported range. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Failure Page on your site once the transaction has been registered as unsuccessful. Incorrect Fixed value entered. Cannot create the new user. Cost of Item n including tax: Total cost of item n. Please refer to the integration documentation for more information. The latter rulebase is set up as default on all Sage Pay accounts. Only whole numbers of Yen are acceptable. This should be one of the following: Barclays Merchant Services, NatWest Streamline, Lloyds TSB Cardnet, HSBC, American Express, Diners Club, Bank Of Scotland, JCB, Bank Of Ireland, Omnipay, Alliance and Leicester, PayPal, Allied Irish Bank or ChasePaymentTech. You must send the card holder's name in the CardHolder field of your transaction registration POST otherwise you will receive this system message. If you are providing a value which has more that 20 characters then you will receive this system message. Your transaction has been Registered successfully and will need to be authorised to be sent for settlement. This system message is usually generated when your are attempting to action on an original transaction (such as a refund, void, repeat, release etc) and the details of the original transaction (RelatedVendorTxCode) has not been provided. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. You will need to check your code to ensure that you are not sending more than the maximum value of 100 characters. Only zero or positive decimal values, to 2 decimal places. Please note that this only applies to Deferred transactions. The Description field can contain up to 100 characters. The Amount you are passing has more digits after than the decimal point than is allowed. You can follow the question or vote as helpful, but you cannot reply to this thread. 2. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Failure Page on your site once the transaction has been registered as unsuccessful. The Vendor field should contain the Vendor Name which you specified on your application form when you signed up to Sage Pay. When attempting to post a transaction registration using the Form integration method you will need to have had an encryption password generated by Sage Pay. the card range not supported by the system In case your SD card is missing a drive letter, click on the 'Add' button. c: Add this ending to the target field: dxlevel 91. d: Run the game. Check that the user does not already exist. Please contact support@sagepay.com if you need this reset. The BillingAddress field, if provided, can only contain a maximum of up to 200 characters. You will need to check the URL to which you are attempting to send your POST to. e.g. The email address provided was not recognised by PayPal. Any other values or characters will not be allowed and will result in this error message. Unfortunately, you will not be able to perform a REFUND against this transaction as it has been fully refunded already. You will need to check your code to ensure that you server doesn't send more than 200 characters each time. Check the format of your request message. You will need to ensure that you redirect your customer to the ACSURL which was provided to you, and also submit the MD and PaReq to ensure you are able to obtain 3D authentication. There is a problem with the details that have been entered for a European Payment Type. If you are passing any other characters, or spaces, you will receive this error. All cards issued are part of a range - this is defined by the first 9 digits of the card number. the card range not supported by the system. The fractional part of the Amount is invalid for the specified currency. The request was unsuccessful due to an unexpected condition encountered by the server. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. The Card Range not supported by the system. The following are the supported graphics cards: Intel Iris Plus Graphics Intel UHD Graphics Intel Iris Xe Graphics If you are providing a value which has more that 10 characters then you will receive this system message. You would have received this system message if you have not provided us with the correct value within the VPSTxId field. Why is this sentence from The Great Gatsby grammatical? Only C class subnet masks are allowed for blocking. You will need to check your code to ensure that your server is not sending more than 50 characters within this field. If a card ExpiryDate value of 1509 was passed this would generate this error code. The Billing Surname contains invalid characters. You have not passed the 3D-Authentication process which is required in order for this transaction to proceed with your payment. An Authenticated transaction which is unable to be 3D authenticated will be registered and stored by us. The Currency does not match the original transaction. If you do not provide this value, you will receive this system message. You will need to check your code to ensure that you are not passing more than the maximum value of 7,500 characters and that there are no additional spaces being passed as these will be determined as additional characters. It should be less than 40 characters long, contain only letters and numbers and match the value passed in the original transaction. The transaction would has failed due to the fraud rulebase which you have set up onto your account. The PaymentSystem is not supported on the account. You are only able to refund in the same currency as the original transaction. This will cause the payment pages not to appear and generate this error. Unable to find the transaction for the or supplied. The DeliveryAddress field, if provided, can only contain a maximum of up to 200 characters. You will need to ensure that your code is not sending invalid characters. Your system should be storing this information and be retrieving it from your database when performing the above actions. The Delivery Address contains invalid characters. Simulator cannot find your vendor name in its database. An active transaction with this VendorTxCode has been found but the Amount is different. If you have received this system message it it likely that you have not provided us with a valid card number within the CardNumber field. Please check and retry. If you receive this error, then the Vendor account has not been successfully set up on the Sage Pay servers. How to notate a grace note at the start of a bar with lilypond? If the related transaction you are trying to authorise is NOT an AUTHENTICATE transaction, you will receive this system message. Your transaction registration POST must contain an Amount field specifying the total value of the transaction that needs to be authorised. The user must have access to the specified . This URL must be http:// or https:// and be less than 255 characters long. The total value of all REFUNDs can never ever exceed the original transaction value amount. Incorrect Fixed value entered. Similar results when you try and use an active card on the test.sagepay. The ClientIPAddress format is invalid. The request was unsuccessful to the server being down or overloaded. You should make sure that the VPSTxId you are supplying is the value which Sage Pay sent back to you with the original transaction. This is a notification system message to inform you that the transaction was cancelled by the customer. You will need to try a different card type. The Billing City contains invalid characters. ##### must be a numeric value with up to 2 decimal places. There is a problem with the details that have been supplied. The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. The amount value is invalid, this value must be no more than + or - 15% of the original value. We could not process your message, please check your integration settings or contact the support team. You will need to check your code to ensure that your server doesn't send more that 10 characters within this field. The StartDate is in the future. After each of the following steps, check to see if the issue is resolved: Ensure that your console has the latest system update installed. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2, Accept Payments online and store credit card info, SagePay Test transactions are always Pending, say Failed in MySagePay, Sagepay Test Environment apparent limitations, Confirmation email is not populating on Paypal (pay by card) with sage integration, Sagepay Pi - Error: 3364 (Card on File is not supported for one time tokens), Programmatically determine if Sagepay card details form is incomplete, Sagepay direct upgrade 4.0 does not open 3d secure page in live mode, Identify those arcade games from a 1983 Brazilian music video, How do you get out of a corner when plotting yourself into a corner. This error message is presented for transactions processed through the Form integration method only and occurs when the Encryption Password being used does not match the password that we have registered in our system. The transaction you are attempting to REFUND has already been fully refunded. Select Device Manager in the results and when it loads expand the Display Adapters node. All cards issued are part of a range - this is defined by the first 9 digits of the card number. When using the Form solution you will need to provide us with a Failure URL field containing a Fully Qualified Domain Name pointing to the externally visible page on your site to which customers are returned if a transaction fails. Any URL's which are longer will generate this system message. This URL must be http:// or https:// and be less than 255 characters long. You will need to check your code to verify the SecurityKey from the original transaction to which you are attempting to send your REFUND, REPEAT or AUTHORISE request to. If any unacceptable characters are passed or the value is longer than it should be, you will receive this system message. The BillingAddress and BillingPostCode are required. Check the card number and resubmit. The Delivery Surname contains invalid characters. "After the incident", I started to be more careful not to trip over things. Overlaps with an existing rule. Initialise the console without deleting save data. This Surcharge already exists (paymentsystem and currency combination). A valid ##### value is required, this should be either ##### or #####. Cannot complete request. This field is compulsory and must be passed. You will need to review your code and change the URL to only use a fully qualified URL which must be http:// or https:// and be accessible. Are you sure you want to create this branch? The amount you are trying to AUTHORISE would exceed that value, so the authorisation is being denied. The CardNumber field should only contain numbers. You may wish to (or advise your shopper) to try the transaction again at a later time. The surcharge xml contains a fixed value with the incorrect number of decimal points for the currency. You will only be able to enter up to 50 characters in the card holder name box on the payment pages. If you're trying to use one of these cards, you'll need to use another card to make the purchase. You will need to ensure that you do not submit more than the maximum of 255 characters within this field. If you submit a value which is not in line with the ISO 4217 codes or is not set up on your account, you will get this system message. Delete the problematic software, then redownload it from Nintendo eShop. Cannot retrieve contributors at this time. In this case, please . The number of authorisation attempts exceeds the limit. If you have received this system message, it is likely that you are incorrectly supplied the Expiry date. If this value is incorrect or invalid, then our system will be unable to identify the original transaction. Follow the steps to solve this issue . If a value is supplied, should contain either 0 or 1. Success! Please look into the content of the field and ensure you only pass values to the allowed number of decimal places for that currency. A transaction is unable to be registered without this information. If you did not provide a vendor name, then it would have been supplied by Sage Pay. You must ensure that a post code value has been entered within the edit box that has been provided on the payment page. What is the problem? This field can contain up to 10 characters. This is a mandatory field an you will need to ensure that you are proviinge us with the large numbers situated on the front of the customer's card and you will need to ensure that there are no spaces or hyphens being used as separator characters when providing us with this value. The only way to prevent this from happening, would be to remove or relax your current rulebase, however this would apply to all your transactions. Cannot authorise this card. The VendorEMail field can only ever contain a maximum of up to 255 characters and if you pass more than this within this field, you will receive this system message. Asking for help, clarification, or responding to other answers. The debit or credit card number entered must match that of the card type selected before you have been presented with the option of entering the debit or credit card details. The Card Range requires 3D-Authentication, its not supported by the vendor. If you receive this message, then you have failed to be authenticated through 3D-Secure and the card provider will not allow you to proceed with the transaction until you pass. If you receive this message, a code related error has occurred on the Sage Pay systems. When you receive the notice: "card not supported" on your credit card machine, it means just that - the specific card brand (or type) you are attempting to charge is not supported by your processor (or you are yet to register for processing that card brand). A valid value is required in the format 123.123.123.123. The Transaction has already been Refunded. The certificate must have a valid user principal name (UPN). The Related transaction is not a DEFFERED payment. You are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. The ContactNumber field, if provided, can only contain a maximum of up to 20 characters. This error message relates to the Vendor account not having been set up successfully on the Sage Pay servers. You will not be able to enter more than 200 characters in the card address box on the payment pages. If this error message has only appeared on one transaction, then please retry the transaction again. All VendorTxCodes must be unique. Cannot create a token from a token transaction. Transaction is not allowed without 3D secure authentication. You will need to ensure that you have provided a debit or credit card number within the card number box provided on the payment screens. This system messgae is generated when the currency you have selected in your POST does not support minor currency units. The AccountType field can only contain the following values: E for e-commerce, M for MOTO or C for Continuous Authority Any other values will generate this system message. The request was unsuccessful because the URL specified is longer than the server is willing to process. You will receive this error if the VendorTxCode you have used for a new transaction registration matches that of a previously successful transaction against your account. A quick and smart technique to solve this issue would be to try restarting the phone in recovery mode. If you are received this system message when using the My Sage Pay admin area, we would recommend you view the system monitor page to ensure there are no issue or alternatively, contact our customer services team. You will need to ensure that you have the equivalent merchant account set up with your acquiring bank in order to handle the type of transaction you are attempting to process. Please try again. The Contact Fax contains invalid characters. Incorrect Percentage value entered. You have entered an incorrect value for the card security code which is invalid. 1 Answer Sorted by: 0 Check which environment you are using. The crypt string has been encoded incorrectly. A valid value is required,this must be value between 0 and 100000.00. The VendorName is invalid or the account is not active. You will only be able to perform an AUTHORISE request against an AUTHENTICATED transaction and no other payment type. Invalid command. A surreal understated experience about loss and finding new life inspired by real-life experiences. Although a facet of Visa, Visa Electron cards are processed using a different merchant identification mechanism that is not supported by Blackbaud Merchant Service. For example, it cannot archive an incomplete transaction into the reporting tables. Explanation: The card number you have entered is not supported as a card type on the Opayo system. You will need to check your code to ensure that your server is sending a valid e-mail address which does not contain more than 255 characters in length. The request to Cancel an Authenticated transaction was successful. Please check our system monitor page to ensure there are no current issues and that our servers are processing transactions as normal. The VendorTxCode should contain your unique reference identifier for your transaction. Please reveiw the information your server is posting to the Sage Pay server. Please try a different card. Monzo Community Unable to use card with Sage Pay Monzo Chat _sam(Sam) 9 January 2016 18:54 #1 You must enter the address to which the card being used is registered in the card address box provided on the payment page. The issue is normally associated when you are attempting to automate these actions. Please ensure that you are posting this field with each transaction and that you use the correct value. You will need to check your code to ensure that you are providing the VPS Vendor Name supplied by Sage Pay during your application process. The payment requires authentication, Token system does not support this. You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. The currency field can only accept the ISO - 4217 codes. The Authorisation was Rejected by the vendor rule-base. Your original transaction registration should always contain a description field which should contain a brief description of the transaction being performed. Please check you code to ensure the Currency field of your POST contains a valid currency code, you may need to contact our customer services team to check which currencies are set up on your Sage Pay account. Please contact Sage Pay support who will be able to generate your Form encryption password to enable you to post Form transaction registrations. The supplied is not available on any merchant accounts associated with this vendor account. You must ensure that you are entering the expiry date of the card within the correct format in the expiry date box section provided on the payment screens. the card range not supported by the system by The gunner must then draw a range card on anything available (Figure D-12). The payment can now be authorised and sent for settlement. The issue is normally associated when you are attempting to automate these actions. For more information please refer to the protocol guides. The command cannot be run for the vspvendorname provided. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). The RelatedVendorTxCode should always contain the original VendorTxCode of the original transaction against which you are attempting to perform your REFUND, REPEAT or AUTHORISE. An example would be Japanese Yen (JPY). The TxType field (also called PaymentType in very old protocols) should contain the type of transaction you wish to perform. You will need to check your code to ensure that the correct value is being retrieved from your database and that you are sending it through to Sage Pay within the correct field. Are there tables of wastage rates for different fruit and veg? The bank did not respond within an acceptable time limit. Do roots of these polynomials approach the negative of the Euler-Mascheroni constant? Per HTTP spec that should be okay. So could you tell me how can I recompile CIF module manually with the MLNX_OFED that is already installed. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. The ephemeral port range depends on the server operating system that the client operating system is connected to. You will need to ensure that you are entering the correct card number as situated on the front of the customer's card. The related transaction that you are attempting to send a RELEASE or ABORT POST to is not a DEFERRED transaction. If you are RELEASE a transaction after it has been ABORTed, you will receive this system message. Please use format dd/MM/yyyy HH:mm:ss. Your Cancel was Successful, the authenticated payment will now appear in your failed transaction list. This system message would only be generated if you are using the Direct integration method and the issue number field which you are submitting to us is incorrect. This field is required to indicate the type of card being used by the customer (ie Visa, Mastercard etc) whose card number you have supplied within the CardNumber field. You will need to ensure that the address to which the card being used is registered is entered within the edit box on the payment page. The transaction can not be repeated. Uncover locations like caves, mines, a lumber mill, as well as otherworldly locales at your own pace. Why do academics stay as adjuncts for years rather than move around? It should contain no more than 40 characters consisting only of letters and numbers matching the value passed for the original transaction. You will need to use a different card if you wish to proceed with the transaction. You must always check your code to ensure that you are providing a valid identifier within the VendorTxCode field for all transactions.