I got chat interview with Qantas. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. Don't be bashful. A poor customer experience and how did you handle 2. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. PGDM; Specialisations. I know it is important to try and relate to them in a very personable way to help make their day better. For example, I worked in a bakery where I took calls and directed them to the right departments. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. Connect with a local pet sitter to mind your pet while you're on holiday. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. Great job! Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Nice! On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. It roughly took three hours, and you had a ten minutes break. describe a time you solved a problem without any others help. Info about role requirements /pay /training etc and then small group activities and ended with 1 on 1 interview where they asked a series of behavioural questions, The process was good, it took me about 30 minutes to complete. Looking for some holiday inspiration? No in-depth technical questions were asked. I applied online. I would work hard to understand the program as I am naturally someone that likes to know hows do things". Have you ever had a difficult situation with a customer and how did you resolve it? I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Discuss why your business would have suffered if you weren't familiar with every aspect of it. What are you most excited about when it comes to the role? Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. I interviewed at Qantas in Feb 2023. tell me about a time that you provided exceptional customer service. The first time you apply, you'll need to create an account with us. I'm accustomed to talking to customers, suppliers, and contractors on the phone. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How to apply. Continue Reading I applied online. Assure them that you will take this duty very seriously. The process took 1 week. Dates shown above are approximate. Discover how you can start earning great rewards and savings simply for running your business. I applied online the Qantas website and I got an email about a week later for chat interview. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. After that they invited me to attend the Assessment day. With our interactive map it's easy to plan your next trip using money or Qantas Points. The process took 1 week. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. Good job! I applied online. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . For some others I know the process was shorter and others much longer. Be the first to find this interview helpful. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. I got 5 questions based on my CV and resume. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. $19 to $21 Hourly. The first time you apply, you'll need to create an account with us. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. Great job! Sydney Domestic Terminal. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". Great employer. Great job! The process took 4 weeks. Step 7; Recieved job offer. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. When you call this number, you'll be connected with a customer . Why do you want to be a customer service agent? Get ready for your big adventure with our dedicated family section. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. We had to come up with an ad campaign for Qantas. As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. And don't forget to directly answer the question. I interviewed at Qantas (Melbourne) in June 2017. We will not recognise an entitlement to an introduction or placement fee unless the agency has been briefed by a member of the Careers team on a specific position for which we've requested candidates via the Agency Portal. Would you have any issues in doing this? Describe a time when you went gone over and beyond for a customer? what decisions did you make? I interviewed at Qantas (Sydney) in June 2017. Free interview details posted anonymously by Qantas interview candidates. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. Excellent! Good job! In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. Book city tours, hop-on-hop-off buses, organised tours and more. Qantas. I interviewed at Qantas in Feb 2023. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Several examples include: Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. Earning points couldnt be easier. There may be additional role specific questions which you'll need to answer so we can consider your application. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. "Qantas please help me! I was in a panic. The process took 4 weeks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. The purpose of this page is to help you prepare for your job interview. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. You can track your Qantas Points, shop and more. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. Find information on travel requirements and more. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. I got 5 questions based on my CV and resume. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. It will redirect you to the airline's official page. The first step is usually a preliminary Qantas interview. Our cabin crew represent us in the air and deliver best in class service and customer care. If a coworker was being unsafe, would you talk to them about it? Responsibilities. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. Be honest about the experience you have that relate to these two items. I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. The medical costs approximately $450. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. What candidates say about the interview process at Qantas. Book and manage your trip with features such as check-in, seat selection and boarding pass access. It consisted of being welcomed and then being split into different groups. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. As you answer, make sure to talk about the resources you used to help make the change. We believe the journey should be as exciting as the destination. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Join Qantas Frequent Flyerorsubscribe to Red Email today. Good job! ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". I got chat interview with Qantas. Use your points for flights, upgrades, hotels, or car hire. I interviewed at Qantas (Sydney) in Jun 2017. The first hour was just kind of introduce of the position and the company. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. Strong customer experience expertise focused in Management and . Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Book and manage your trip with features such as check-in, seat selection and boarding pass access. ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. When you applied for the job and read the job description, this likely would have been listed as a requirement. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. Why do you think you're a great fit for the role? Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. Prepare for questions about personal interests, previous work experience, and strengths. Because you will be working face to face with Qantas Airways in many ways as a Customer Service Agent, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. Benifits outstanding. 1. Qantas is an excellent company to work for. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. Work with the agent to develop and maintain a digital marketing system to promote the office. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. I found it daunting as you are receiving no feedback. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. describe a time you have done your work above and beyond Also, how exactly will this benefit you in this role? Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. describe a time you saw a staff were doing something dangerous This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. News that the . The process took 9 months. I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. Book your perfect holiday with a flight and accommodation package. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. The process took 3 months. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. With lots of ways to use your points, youll be sure to find something you like. I applied online. It was 5 questions about customer services. Qantas doesn't accept unsolicited resumes. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Some of these questions were timed. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. Then we had group activity and interview with a Qantas staff. Able to implement experience over the past several years to ensure that customer satisfaction is matched. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. what was the resolution?. I think they were two to three minutes each. Designed for small to medium businesses. Step 4; Invited to an online group assessment. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. describe a time you saw a staff were doing something dangerous Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. When did you have to say no to a customer. Why? In high school, I worked for a food chain and took customer orders over the phone. Have you ever had a difficult situation with a customer and how did you resolve it? This takes place over the phone or online and gives management a better sense of the candidate. A poor customer experience and how did you handle 2. Freight - cargo, express, airmail, freighters, charters and customs clearance services. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. Nice job! the rest of them i need to explain it. "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. Another station to do your height reach test and have your documents checked over. Interview questions and answer examples and any other content may be used else where on the site. Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. Ways to check-in for your flight including online and on your mobile. Why did you decide to move on from them? Provide prompt, accurate, and friendly customer . A poor customer experiences and how did you handle it. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. Track updates on extreme weather or other major issues that may impact your flight. Information about visas, health and more. Competitive salary and shift penalties. Getting to wear multiple hats? . Have a question or concern? Step 5; Reference checks. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. Upgrade your web browser for an enhanced experience. Track updates on extreme weather or other major issues that may impact your flight. They wasted my time and effort and advise me to reapply if I am still interested in their company. With our interactive map it's easy to plan your next trip using money or Qantas Points. There was a question about working in a high pressure environment Be the first to find this interview helpful, 1. Would you have any issues in doing this? The process took 1 week. Options for mobility and medical assistance and first-time flyers. The process took 7 weeks. It was an very open question to be answered so yeah good luck to everyone that applies et. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Aug 2022 - Present8 months. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. I love to brainstorm and hear other people's ideas and expand on them! Browse our airport guides and lounge network information. Work life balance is great. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? Remind the interviewer of all you have to offer. An active listener? great experience, I applied online. But go into more detail about why you would be so proud. The process took 2 weeks. . If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! why do you want to be a customer services? The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. 2 of them, i just need to say yes or no. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. I interviewed at Qantas in Feb 2023. Step 5; Reference checks. I guess its for if were rights person for this position. The more details, the better! The medical costs approximately $450. How to connect with us through Social media platforms. Interviews for Top Jobs at Qantas. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. How to connect with us through Social media platforms. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. Restaurant and hotel reviews, photo galleries and travel articles. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. Request wheelchair assistance. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. Book city tours, hop-on-hop-off buses, organised tours and more. Staff are great. 3. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . Very prompt. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. You . The process took 1 week. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Book your perfect holiday with a flight and accommodation package. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. How to Answer: Why Do You Want to Work Here?
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